The Motor Ombudsman


About The Motor Ombudsman

We are the automotive dispute resolution body, and the first ombudsman to be focused solely on the automotive sector. Fully impartial, we self-regulate the UK’s motor industry through our comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice which cover your vehicle purchase and ownership experience. We are not a consumer watchdog or an industry regulator, and are here to represent motorists and traders in equal measure.

The Service and Repair Code

Thousands of independent garages and franchise dealerships across the UK are accredited to our Service and Repair Code. It is designed to drive even higher standards of work and service, and give you added protection, trust and the peace of mind that your car is always in good hands.

The Code requires our accredited businesses to provide:

  • Honest and fair work and service
  • Open and transparent pricing
  • The completion of work as agreed
  • Invoices that match quoted prices
  • Competent and conscientious staff
  • A straightforward and swift complaints procedure

Where you see this logo next to a listing on the AA Garage Guide, this means that the garage or dealer has met our stringent assessment for becoming part of our Code of Practice. Just as important, they have equally committed to abide by the requirements included within it.
The full Service and Repair Code of Practice can be downloaded here.

What happens if you have a dispute with a Motor Ombudsman-accredited business?

As a CTSI-approved Alternative Dispute Resolution (ADR) body, we can provide you with free, impartial and fair adjudication if you have a dispute that you have been unable to resolve directly with an accredited garage or dealership in the first instance. A garage needs to be given up to eight weeks to try to sort out the issue, and once you receive a response from them in writing at any point during this period, which sets out their final position, you can get in touch with our adjudication team at, or call us on 0345 241 3008 to raise a case.

For more information about The Motor Ombudsman, visit