Receiving a less-than-favourable review does not mean disaster. In most cases, the issue can be worked out and you have the opportunity to turn the potential negative into a real positive.
Any reviews that are submitted which are 3/5 or lower, will be flagged to us and we will not publish this until you have had a chance to respond and address any issue that may need resolving.
If a customer submits a negative review of your business after booking at your garage, we will contact them to understand their experience and concern in more detail and then discuss the findings with you. This will give you the opportunity to respond and address any issues raised, and hopefully rectify the problem to a mutually satisfactory outcome.